FAQ

Arizona Medical center FAQ

You are able to send secure portal messages or request an appointment on line at any time through the online patient portal. Please be aware that the patient portal is NOT for EMERGENCY OR LIFE THREATENING assistance. To send a message to your doctor or make any other requests simply sign in and choose from the list of options. Patient portal messages and appointment request are answered the next business day. If you need to get schedule an appointment early in the morning of the next business day please call the office directly at 928-328-8393.

To create an account on our portal click on the “Patient Portal” link on the home page. This is direct you to our portal site. Once the site loads, click on “Create an Account”. You will need to complete our online registration form in order to link your portal account to your patient information account in our office. This will enable your doctor to send you lab results and other important messages in a secure online application.

How often you should get a physical depends very much on your age, your health status, and of course, for many people, on their insurance coverage or ability to pay for one. A strictly medical standpoint may differ from your insurance coverage, which may set allowable time intervals between physicals. Most insurance companies will cover a physical every few years for young adults, and more often as people age. They’ll also usually cover certain tests and screening as needed or recommended by physicians.

A routine physical can detect problems early on, while they are easily treatable. Putting off a physical can lead to serious complications, because many illnesses and diseases have no obvious symptoms and become harder to treat over time. Regular check-ups help you and your provider stay on top of your health. Catching a problem early is the easiest way to help avoid complications and can keep problems from escalating into something more serious.

Arizona Medical Center accepts most major health plans and networks. Before enrolling in a new insurance plan, we recommend that you verify that your doctor is in network to ensure that your office visits are covered by your insurance. Many insurances will list their covered providers on their website. On the day of your first appointment a patient coordinator will confirm your coverage so it is important to know ahead of time if our provider is in network with your insurance plan. Please bring a copy of your insurance card to your visit. New Medicare patients are accepted on an individual physician basis.

If you are requesting a new medication, an adjustment on a medication, or are out of refills you will need to schedule an appointment with your provider to ensure your safety. Certain medications require routine follow up appointments to check blood work and ensure continued efficacy; your provider will let you know when to schedule your next appointment and typically arranges refill quantities to match the desired follow-up schedule. If you are unsure when you are supposed to come back in please call our office for assistance.

Assuming you have refills remaining on your prescription, the best way to request a refill is through your pharmacy as they will send the request directly to your provider with the correct drug name, dosage, and quantity. Another option is to send a message to your provider through your patient portal account via “Ask a Provider”. If you are out of refills an appointment will be required (see below).

Yes, we make every effort to ensure your privacy and confidentiality in all facets of serving you. Please review the “Patient Privacy” information on our website if you have questions.

Yes, in order to provide you the best care possible it is essential that we know as much as possible about your past medical history including medications, visits to specialist, health status, recent test results, self-care information, recent hospitalizations, and specialty care or ER visits.

Yes. If you believe you cannot wait to schedule an appointment you are welcome to just walk-in. We will do everything possible to get you seen as soon as possible.

We ask all of our new patients to arrive to their appointment thirty minutes early to allow time to complete our new patient packet. Please have your current insurance cards available for us to copy, as well as a picture id. We photocopy picture Id‘s for security and privacy purposes. Please bring all current medication bottles so we are able to record into our files. Please remember that if there is a co-payment with your insurance company we will collect this amount at the time of service.

We ask that you designate a Preferred Provider. We are concerned about the whole range of our patient’s health, including but not limited to physical / behavioral / mental health, and nutrition. Given the confusing health care environment, we feel we are responsible for helping you coordinate care across settings such as specialist and ancillary treatments.

When you see the letters FACP after your physician’s name, they mean that he or she is a Fellow of the American college of Physicians (ACP), the largest society of internists in the world. Fellows of ACP are a distinguished group of doctors dedicated to continuing education in medical practice, teaching, or research. Fellowship is an honorary designation given to recognize ongoing individual service and contributions to the practice of medicine. Fellowship in ACP is a mark of distinction. It says that your doctor has made special efforts to be a better doctor through activities such as teaching, hospital appointments, public service, continuing medical education, publishing scientific articles, and advanced training. Ultimately, it says your doctor cares about delivering high-quality health care.

Internal medicine physicians are specialist who apply scientific knowledge and clinical expertise to the diagnosis, treatment, and compassionate care of adults across the spectrum from health to complex illness.

Arizona Medical Center have clinical a physician on-call 24 hours and 7 days a week. If at any time you need NON LIFE THREATENING assistance call our main number 928-328-8393
for further instructions. EMERGENCY OR LIFE THREATENING situations Call 911.

Arizona Medical center it’s located at 2095 W. 24th St. Ste. A. For maps, phone numbers and office hours please click on “Our Locations”

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